All transactions completed through www.reinfurn.com require immediate payment processing via our secure encrypted checkout system. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your financial transaction must be fully authorized and cleared through our payment gateway before we can initiate the order fulfillment process. In exceptional circumstances where payment verification encounters difficulties or authorization fails, we retain the right to cancel your furniture order without providing advance notification. For our valued international customers engaging in cross-border transactions, please be aware that currency conversion fees and international transaction charges may apply according to your financial institution's specific policies and exchange rates. We recommend contacting your bank prior to international purchases to understand any additional costs that might be incurred during the payment process for our premium furniture collections.
Following successful completion of your purchase, our automated system will immediately generate and dispatch a comprehensive order confirmation email to the address you provided during the checkout procedure. This electronic document serves as your official purchase receipt and legally binding confirmation, containing all essential order particulars including detailed product specifications, complete pricing breakdown with applicable taxes and shipping charges, estimated delivery timeframe, and comprehensive shipping information. We strongly advise meticulously reviewing every aspect of this confirmation email as it constitutes the formal agreement governing your purchase relationship with our furniture company. Should you identify any inconsistencies, errors, or discrepancies in your order details, please promptly reach out to our dedicated customer service team at [email protected] within 48 hours of order placement to ensure timely resolution and order accuracy for your furniture investment.
While we employ sophisticated real-time inventory management systems to maintain accurate stock levels across our extensive furniture catalog, occasional overselling situations may occur during high-demand periods or promotional events due to the handmade nature and limited production runs of many of our premium furniture pieces. In such rare instances where inventory discrepancies are identified, we will proactively notify you via email within 72 hours of purchase completion. You will then have the option to either await product restocking (typically requiring 3-5 weeks for our artisanal furniture pieces) or receive a prompt full refund processed through your original payment method. We cannot guarantee continuous availability of any specific furniture model, finish option, fabric selection, or decorative style showcased on our digital showroom at www.reinfurn.com. All premium furniture products remain subject to prior sale and inventory availability until your order has been completely processed, quality inspected, and officially dispatched from our fulfillment center.
All furniture orders typically require 3-5 business days for comprehensive processing, quality verification, and careful packaging preparation before shipment commencement. During seasonal peak periods, major promotional events, or holiday seasons, order processing duration may extend to 5-7 business days to maintain our quality standards. Following dispatch from our warehouse, domestic furniture deliveries generally arrive within 10-18 business days, while international shipments may require 18-28 business days depending on destination country customs clearance procedures and final-mile delivery logistics. You will receive a detailed shipping confirmation email containing tracking information and carrier details once your furniture order departs our facility. Please understand that we cannot be held responsible for transportation delays caused by carrier scheduling issues, weather conditions, customs processing, or other logistical circumstances beyond our direct control, though we will actively assist in resolution efforts.
We accept returns and exchanges within 30 days of delivery confirmation for store credit, exchange, or refund consideration. All returned furniture items must remain in pristine, unused condition with original packaging materials intact, all protective coverings undisturbed, and assembly hardware completely unopened. Custom-made furniture, clearance items, and final sale products are strictly non-returnable unless manufacturing defects are identified. To initiate a return process, please email [email protected] with your complete order number, detailed reason for return, and supporting photographs if applicable. Our customer service team will provide comprehensive instructions and, when eligible, a prepaid return shipping label for your convenience. Refunds for approved returns will be processed within 14 business days of our warehouse receiving and inspecting the returned merchandise. Customers are responsible for return shipping costs and potential restocking fees unless the return results from verifiable company error or product defect.
All furniture prices are displayed in US Dollars and include applicable sales taxes where mandated by jurisdictional requirements. We reserve the right to adjust pricing without prior notification due to raw material cost fluctuations, currency exchange rate variations, supplier pricing changes, or market condition adjustments. If you successfully placed an order before any price modification implementation, you will be charged precisely the amount displayed during your checkout process. Promotional discounts and special offers cannot be combined unless specifically stated in the promotion terms. For international orders delivered outside the United States, any import duties, customs taxes, brokerage fees, or international tariffs remain the complete financial responsibility of the customer, and we recommend researching your country's import regulations before purchasing premium furniture items from our collection.
For any questions, concerns, or assistance requirements regarding your furniture purchase, delivery status, or after-sales support, please contact our dedicated customer service representatives at [email protected] or visit our online support portal at www.reinfurn.com. We typically respond to all customer inquiries within 48-72 hours during standard business days. When contacting our support team, please always include your complete order number, relevant contact information, and specific details regarding your inquiry to facilitate efficient and comprehensive assistance. Business Address:
