Every Reinfurn furniture piece undergoes thorough craftsmanship verification before dispatch. Given our artisanal approach to furniture creation, order processing typically requires 3-5 business days (extended compared to standard furniture retailers). During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 48 hours of purchase by contacting [email protected]. Beyond this period, your custom furniture enters our specialized production workflow and becomes non-cancellable—though our generous return window provides ample reconsideration time.
We guarantee the enduring quality of our furniture collections. You may return furniture items in pristine, unused condition with original protective coverings within 30 days of delivery (significantly extended from industry standards). For exchange requests, we allow 45 days to accommodate the logistical complexities of premium furniture transportation. Initiate returns through www.reinfurn.com and select your preferred resolution. Please note: Custom-configured furniture and personalized decorative items labeled "Final Sale" are permanently excluded from return eligibility.
To maintain our premium furniture standards, returned items must: (1) Display zero signs of assembly, usage, or environmental exposure (2) Contain all original packaging including Reinfurn protective wraps, hardware kits, and assembly documentation (3) Preserve all manufacturer seals and quality assurance tags. Our receiving team performs comprehensive five-point inspections upon return arrival. Furniture failing inspection will be returned to your location at your expense within 14 business days accompanied by a detailed condition assessment report.
Refunds require 10-14 business days after we receive your returned furniture—this extended duration accommodates our multi-stage quality authentication process for premium materials. The refunded amount excludes initial delivery charges and any return transportation fees. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before the refund reflects in your financial account.
Customers assume responsibility for return shipping expenses unless the return stems from our error (incorrect/damaged furniture delivery). We strongly recommend insured, white-glove return shipping services—Reinfurn cannot assume liability for furniture lost during customer-arranged return transit. For exchange orders exceeding $500 in value, we provide pre-authorized specialized carrier labels (deducted from your refund if the return authorization goes unutilized).
Report manufacturing defects or transit damage within 14 days of delivery by emailing [email protected] with detailed photographic/video evidence. We will coordinate complimentary professional pickup and expedite replacement (subject to artisan workshop availability) or process a comprehensive refund including original delivery charges. This policy exception demonstrates our unwavering dedication to furniture excellence.
Made-to-measure furniture and custom-finish pieces constitute final sales. For holiday season purchases (November 20 - January 5), the return window extends through January 31. Commercial furniture contracts and interior design projects operate under separate policy agreements—consult your dedicated account manager. Reinfurn reserves the prerogative to decline returns from clients demonstrating excessive return patterns (exceeding 35% of total orders).
For return authorization or policy clarification, contact our Furniture Concierge at [email protected] (response guaranteed within 48 hours). Always include your order reference and visual documentation for damaged items. Access real-time assistance through www.reinfurn.com during European business hours CET.
