Our curated collections feature limited quantities to maintain exclusivity and ensure the highest quality in every piece. Should an item become unavailable after your purchase, we will notify you within 3-5 business days with these options: (1) priority access to our upcoming collection featuring similar aesthetic and comfort, (2) a full refund processed immediately, or (3) store credit with a 15% bonus value for your next purchase. This approach aligns with our brand's dedication to craftsmanship and customer care, ensuring that every interaction reflects the elegance and reliability of our furniture offerings.
All prices are displayed in USD and are final at checkout. We maintain transparent pricing to reflect the premium materials, intricate designs, and superior comfort of our furniture and decor. In rare instances of pricing discrepancies, such as a $1,500 sofa listed as $150, we reserve the right to cancel the order and will notify you within 3-5 business days. For any canceled orders due to such errors, we offer a 20% discount code as a gesture of goodwill, upholding our brand's integrity and your trust in our commitment to fair and honest transactions.
Each order undergoes meticulous quality inspection and careful packaging to ensure that your furniture arrives in perfect condition, ready to enhance your living space. Standard processing takes 3-5 business days, with extended times of 5-7 business days during peak seasons to maintain our high standards. You will receive detailed tracking information via email once your package ships. For custom or made-to-order items that require additional craftsmanship and attention to detail, estimated delivery windows will be clearly displayed during checkout, ensuring transparency and managing your expectations for these exclusive pieces.
We partner with premium shipping carriers to guarantee that your luxury furniture and decor items are delivered safely and securely. Domestic shipments typically require 10-18 business days after processing to accommodate careful handling, while international deliveries may take 18-28 business days due to customs and logistics. All international packages include prepaid customs documentation with accurate product valuations to prevent delays, which is essential for our global clientele seeking timeless, comfortable additions to their homes. This extended timeframe ensures that every item, from plush sofas to delicate decor, reaches you in impeccable condition.
We accept returns within 21 days of delivery for store credit or exchange, allowing you ample time to ensure the furniture meets your comfort and style expectations. Items must be in original, unused condition with all tags and packaging intact to qualify. Return processing may take 10-14 business days after we receive your package, as each returned item undergoes a thorough inspection to maintain our quality standards. Final sale items, clearly marked during purchase, are excluded from returns to preserve the exclusivity of certain collections, reflecting our brand's focus on unique, high-quality home furnishings.
All visual content, including product imagery, lifestyle photography, and design schematics, is protected intellectual property. Unauthorized commercial use, such as replicating our furniture designs or using images for third-party sales, is strictly prohibited. We actively monitor and enforce these rights to safeguard our brand's distinctive aesthetic of comfort and elegance, ensuring that our creative efforts in crafting beautiful home environments are respected and valued by all.
Our dedicated support team is available via email at [email protected] for any inquiries related to our furniture and decor offerings. Response time is typically within 2-4 business days, with potential extensions to 5 days during high-volume periods to ensure thorough and personalized assistance. For urgent matters concerning existing orders, please include your order number in the subject line to facilitate a swift resolution. We pride ourselves on providing thoughtful, reliable communication that mirrors our brand's commitment to creating comfortable and inspiring home spaces for every customer.
